How Can We Help You?
Welcome to the Loops & Knots Help Center. Find answers to your questions about our handmade creations, orders, returns and more.
Orders & Payments
Learn how to place orders and make payments securely.
Shipping & Delivery
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Replacements & Exchanges
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Gift Guide
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Q1. Are all Loops & Knots products handmade?
Yes! Our crochet creations are handmade with care, creativity, and attention to detail.
Q2. What materials do you use?
We use quality wool and yarn selected for our crochet creations. Materials may vary depending on the product.
Q3. Will my product look exactly like the picture?
Since our products are handmade, slight variations in colour, shape, and detailing may occur. These unique differences make every piece special.
Q4. How can I place an order?
Browse our Shop page, select your favourite product, add it to your cart, and complete the checkout process.
Q5. What payment methods are available?
Available payment methods will be displayed during checkout.
Q6. Can I cancel my order?
Please contact us as soon as possible. Cancellation requests are subject to our order status and store policy.
Q7. How long will delivery take?
Delivery times depend on the product, order preparation, and delivery location. Please check the estimated timeline provided at checkout or in your order confirmation.
Q10. What should I do if my product arrives damaged?
Contact us promptly with your order details and clear photographs of the damage so we can review the issue.
Q11. How should I care for my crochet products?
Handle your crochet items gently, avoid pulling the yarn, and follow the care instructions provided with your product.
Still Need Help?
Couldn’t find the answer you were looking for? We’re here to help! Get in touch with us for further assistance.
